
FAQ
Find your answers here
How long does shipping takes?
We work with different trusted suppliers, so shipping times may vary depending on the product and your location. Most orders are processed within 1–5 business days and delivered within 7–20 business days. You’ll receive a tracking number once your order is shipped, so you can follow your package every step of the way.
Please allow 1–3 business days for processing after payment is confirmed.
If you order multiple items, they may be shipped separately from different suppliers.
How much does shipping cost?
Shipping costs vary depending on the product and destination, as we work with several trusted international shipping partners.
In general, rates range from $4 to $12 USD, depending on the shipping method selected and the weight of your order.
The exact shipping cost will be calculated and displayed during checkout before you complete your purchase.
What are the sizing specs of my order?
Each product has its own unique sizing guide, which you can find on the product page. We recommend carefully reviewing the size chart before placing your order, as sizes may vary depending on the design and fabric. If you’re between sizes or unsure, choosing one size up is often a good option for a more comfortable fit.
Please also note that our sizing is based on international measurements, so we advise checking your country’s size conversion if you’re ordering from outside the U.S.
I’m having issues placing an order
We’re sorry to hear you’re having trouble placing your order.
If your payment isn’t going through, please ensure that your billing information matches the details on your card or payment account.
If the website isn’t loading properly, try refreshing your browser or using a different device or network.
Still having trouble? Don’t worry — contact us at our customer service email or through the form on our website, and we’ll be happy to assist you with completing your order.
I'd like to return or replace my order
We currently do not offer refunds or returns unless the wrong item was shipped.
Our suppliers carefully inspect all items before shipping. However, if you receive a product that is incorrect or significantly different from what you ordered, please contact us within 48 hours of delivery.
We will review your request and do our best to assist you, depending on the specific situation and the supplier’s policies.
Please note that we do not accept returns or refunds for change of mind, sizing errors, or personal preferences.
I'd like to cancel my order
If you need to cancel your order, please contact us as soon as possible.
We process orders quickly, so cancellations are only possible before the item has been shipped.
Once an order is dispatched, it cannot be canceled or refunded.
Please note that we do not accept returns or refunds for change of mind, sizing errors, or personal preferences.
If you received an incorrect or damaged item, please contact us and we’ll do our best to assist you.
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